FamiGuard Support Center - Purchase FAQs

If you get any purchasing problem, you can find the answer here.

Quick Tour:

Q1-Q6: Payment Related FAQs

Q7: Free-trial Related FAQ

Q8-Q9: Refund and Renewal Related FAQs

1. Do I need to register an account before using?

Yes. You need to purchase a license to activate the full features of the product.

2. What payment methods are available on your website?

We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.

3. Is my credit card information safe on your website?

Rest assured, all your data privacy including the payment details are certainly safe on our website. We will never have access to your privacy.

4. How many devices does one license cover?

One license allows you to monitor one device at a time within the validity period.

5. Can I monitor different devices using only one account?

You can monitor as many devices as you want to at the same time, but each device would be a separate plan. That means if you want to monitor 2 devices at a time you need to purchase two plans.

6. Can I change my monitored devices without any cost?

Yes, you can change the target devices as many times as you like within the validity period, but you need to unbind the previous device before adding a new one, and the new target device should be the same system as your plan shows.

7. Is there a free trial for FamiGuard or FamiGuard Pro?

No, there is no free trial, but the free demo is provided for you to experience the product without any cost.

8. Can I get a refund if I'm not satisfied with your product?

Yes. You absolutely have the right to request for a refund if you have technical problems of our product within 30 days. For more details and restrictions on refund policy, please visit our Refund Policy page.

9. Will my plan be auto-renewed?

To prevent from causing continual product usage problems because of unsubscribing, FamiGuard provides an auto-subscription for you. But you can cancel at any time in “My Products and Orders Management” Page.