famiguard

FamiGuard Support Center - Product FAQs

If you get any problem of FamiGuard's products, you can find the answer here.

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Quick Tour:

Q1-Q10: Installation Related FAQs

Q11-Q17: Features Related FAQs

Q18-Q28: Update & Uninstall Related FAQs

1. Is FamiGuard Pro for Android safe to use?

This phone tracker app is 100% virus free, and all user data is encrypted and protected. So you can use it safely without data leakage.

2. Do I need to root the target device first?

No, there is no need to root the target device before using this phone monitoring app.

3. What is required to use FamiGuard Pro for Android?

(1) One-time physical access to the target device is required to install FamiGuard Pro for Android.

(2) You need to purchase a license to activate the full service.

(3) The target Android device must have internet connection to upload data.

4. How does FamiGuard Pro for Android work?

FamiGuard Pro for Android collects the data by installing a host program on the target phone and uploads the data to your account, which you can monitor remotely on the online dashboard.

5. Is FamiGuard Pro for Android undetectable?

Yes. The app icon will disappear on the monitored Android device after the installation process, and FamiGuard Pro for Android is also renamed in the phone, making the target hard to find and delete it. As for Android 10, the app icon will be replaced by another icon, which will only make users think it is the default software of the system.

6. Does FamiGuard Pro for Android consume lots of battery power on the monitored device?

FamiGuard Pro for Android adopts advanced technology, so it does not consume too much battery power.

7. Is FamiGuard Pro for Android compatible with the device I want to monitor?

FamiGuard Pro for Android is compatible with all major phones and tablets running Android 11 to Android 4.4, including Huawei, Samsung, Google, LG and Xiaomi.

8. I use iPhone and the target uses Android phone, can I still monitor it?

Yes, if the target uses Android device, you can install FamiGuard Pro for Android on that phone, and then monitor its online activities secretly on your iPhone.

9. Can I monitor the target Android phone by phone number or IMEI?

No, you need to install FamiGuard Pro for Android on the target device and then start monitoring.

10. Can I install FamiGuard for Android remotely?

I'm afraid that you need to have one-time physical access to the target device to install the Android monitoring app.

11. What are the main features of FamiGuard Pro for Android?

(1) Check contacts, text messages, photos, videos, browser history and installed apps on the target device.

(2) Track accurate GPS location of the target Android in real time.

(3) Monitor messages from popular social media apps, including shared photos, emojis and stickers.

(4) Take photos remotely and record all the phone calls made on the target Android device.

Try the free demo if you want to experience all features.

12. Can I track the cell phone location in real time?

Yes, you can track the current location and location history of the target. If the location info is not updated, you can click the 'Sync" button near to the ‘Location’ to sync the latest data.

13. How long does it take for the updated data to display in the online control panel?

The timeliness for FamiGuard Pro to upload data depends on the size of files on the target Android device. Basically it takes 5-10 minutes to display the recorded data on the online control panel.

14. What if the data is not updated?

Please make sure the target Android phone is powered on with internet connection. Also the FamiGuard Pro for Android shall be active on the device. You can click the “Permissions Check” on the online control panel to see if certain permissions are turned off. If so, you need to open them accordingly as the instruction shows. For uploading the latest data, there may be a slight delay when the network signal is weak. If the data is still not updated, please try to restart the target phone.

15. Why am I not seeing any social media chats from the target Android?

First, please make sure the target person has the social app installed on the target phone. And then, you need to turn on notifications permissions on the target Android phone. Moreover, FamiGuard Pro for Android must be active on the target phone.

16. Is there any limitation on uploading data on the control panel?

There is no limitation to the upload of the target device's data. In other words, all the monitored data will be uploaded to the control panel.

17. Can I check the updated data from another device?

You can use your account to log in and view all the updated data from any device.

18. How do I check whether the current version of FamiGuard Pro for Android is the latest one?

Just get hold the target Android phone, and go to Settings > Applications > System Update Service to check the current version number.

19. How to update FamiGuard Pro for Android to the latest version?

To update FamiGuard Pro for Android to the latest version, you need to uninstall the current one on the target device first. Just go to Settings > Applications> System Update Service to uninstall the app. Then restart the cell phone to make sure the app has been fully removed. At last, visit the download website (an.famiguardapp.com) on the target Android phone to download the latest version of the app.

20. Is the data uploaded from the old version still available after the upgrade?

Yes, don’t worry, the previous device data is still there.

21. Do I need to reinstall FamiGuard Pro for Android if the phone number of the target device is changed?

No, you don’t need to reinstall the Android monitor app in that case, however, it should be noted that those data related to the old number, such as call logs, will not be updated any more.

22. Do I need to reinstall FamiGuard Pro for Android if the target device is changed to another?

Yes, you need to unbind the previous device first before adding a new one, and reinstall this Android monitoring software on the new phone or tablet.

23. Do I have to upgrade FamiGuard Pro for Android on the target phone?

Not necessary. But the new version is more stable and has a better experience, so we strongly recommend that you upgrade the app to the latest version.

24. How to uninstall FamiGuard Pro for Android?

You need to get hold the target Android phone and go to Settings > Applications> System Update Service to uninstall the app. After that, please restart the phone to make sure the changes have been made. 

25. Can I uninstall FamiGuard Pro for Android remotely?

Unfortunately, it is currently not supported to remotely uninstall FamiGuard Pro for Android. You must have access to the target device to uninstall it.

26. How to unbind device?

You need to go to “My Products and Orders Management Page” first, and then click on “Settings” where you can unbind device.

27. If I uninstall FamiGuard Pro for Android on the target device, are the previous device data still there?

We will keep the previous device data for a period of time, but if there are no any further actions like rebinding the target device or renewing the license on your current account within 7 days, then all the previous recorded data related to the target device will be deleted permanently.

28. Will the device data still be uploaded to the FamiGuard Pro control panel after uninstallation?

No data will be uploaded to the FamiGuard Pro control panel after you uninstall it.